{"id":53,"date":"2024-10-04T00:00:00","date_gmt":"2024-10-04T00:00:00","guid":{"rendered":"https:\/\/wordpressthemes.live\/WCG1\/WCM12_leathermarket\/default\/?page_id=53"},"modified":"2026-04-11T15:12:44","modified_gmt":"2026-04-11T15:12:44","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/gothictailor.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"53\" class=\"elementor elementor-53\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5769530b e-flex e-con-boxed e-con e-parent\" data-id=\"5769530b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-52ea83d6 elementor-widget elementor-widget-text-editor\" data-id=\"52ea83d6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">\u00a0<\/p>\n<h2><strong>Return &amp; Refund Policy<\/strong><\/h2>\n<p>At Gothic Tailor, we want you to feel confident in every purchase. If something isn\u2019t right, we\u2019re here to help \u2014 with a clear and fair return process.<\/p>\n<hr \/>\n<h2><strong>Returns<\/strong><\/h2>\n<p>We accept returns within <strong>14 days of delivery<\/strong>.<\/p>\n<p>To be eligible for a return:<\/p>\n<ul>\n<li>\n<p>The item must be <strong>unused, unworn, and in original condition<\/strong><\/p>\n<\/li>\n<li>\n<p>All original tags and packaging must be intact<\/p>\n<\/li>\n<li>\n<p>Proof of purchase (order confirmation or receipt) is required<\/p>\n<\/li>\n<\/ul>\n<p>Items that show signs of wear, damage, or alteration will not be accepted.<\/p>\n<hr \/>\n<h2><strong>Non-Returnable Items<\/strong><\/h2>\n<p>For hygiene and safety reasons, certain items cannot be returned, including:<\/p>\n<ul>\n<li>\n<p>Accessories (e.g., jewelry, intimate items)<\/p>\n<\/li>\n<li>\n<p>Custom or made-to-order pieces<\/p>\n<\/li>\n<li>\n<p>Final sale or discounted items (if marked as non-returnable)<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>How to Request a Return<\/strong><\/h2>\n<p>To start a return:<\/p>\n<ol>\n<li>\n<p>Contact us at:\u00a0\u00a0<a href=\"mailto:support@gothictailor.com\">GothicTailor@gmail.com<\/a><\/p>\n<\/li>\n<li>\n<p>Include your <strong>order number<\/strong> and reason for return<\/p>\n<\/li>\n<li>\n<p>Our team will guide you through the next steps<\/p>\n<\/li>\n<\/ol>\n<p>Returns sent without prior approval may not be accepted.<\/p>\n<hr \/>\n<h2><strong>Refunds<\/strong><\/h2>\n<p>Once we receive and inspect your return:<\/p>\n<ul>\n<li>\n<p>You\u2019ll be notified of the approval or rejection<\/p>\n<\/li>\n<li>\n<p>If approved, your refund will be processed to your original payment method<\/p>\n<\/li>\n<\/ul>\n<p>Please allow <strong>5\u201310 business days<\/strong> for the refund to appear, depending on your bank or payment provider.<\/p>\n<hr \/>\n<h2><strong>Shipping Costs<\/strong><\/h2>\n<ul>\n<li>\n<p>Original shipping charges are <strong>non-refundable<\/strong><\/p>\n<\/li>\n<li>\n<p>Customers are responsible for return shipping costs<\/p>\n<\/li>\n<li>\n<p>We recommend using a <strong>trackable shipping service<\/strong>, as we cannot guarantee receipt of returned items<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>Damaged or Incorrect Items<\/strong><\/h2>\n<p>If you receive a damaged, defective, or incorrect item, contact us within <strong>48 hours of delivery<\/strong>.<\/p>\n<p>Please include:<\/p>\n<ul>\n<li>\n<p>Clear photos of the item<\/p>\n<\/li>\n<li>\n<p>Your order number<\/p>\n<\/li>\n<\/ul>\n<p>We will resolve the issue as quickly as possible, either by replacement or refund.<\/p>\n<hr \/>\n<h2><strong>Exchanges<\/strong><\/h2>\n<p>We currently do not offer direct exchanges.<\/p>\n<p>If you would like a different size or style:<\/p>\n<ul>\n<li>\n<p>Return the original item (if eligible)<\/p>\n<\/li>\n<li>\n<p>Place a new order separately<\/p>\n<\/li>\n<\/ul>\n<hr \/>\n<h2><strong>Late or Missing Refunds<\/strong><\/h2>\n<p>If you haven\u2019t received your refund:<\/p>\n<ol>\n<li>\n<p>Check your bank account again<\/p>\n<\/li>\n<li>\n<p>Contact your payment provider<\/p>\n<\/li>\n<li>\n<p>Then reach out to us if the issue persists<\/p>\n<\/li>\n<\/ol>\n<hr \/>\n<h2><strong>Contact Us<\/strong><\/h2>\n<p>If you have any questions about returns or refunds, feel free to contact us:<\/p>\n<p><strong>Email:<\/strong> <a href=\"mailto:support@gothictailor.com\">GothicTailor@gmail.com<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0 Return &amp; Refund Policy At Gothic Tailor, we want you to feel confident in every purchase. If something isn\u2019t right, we\u2019re here to help \u2014 with a clear and fair return process. Returns We accept returns within 14 days of delivery. To be eligible for a return: The item must be unused, unworn, and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bst_post_transparent":"","_bst_post_title":"","_bst_post_layout":"","_bst_post_sidebar_id":"","_bst_post_content_style":"","_bst_post_vertical_padding":"","_bst_post_feature":"","_bst_post_feature_position":"","_bst_post_header":false,"_bst_post_footer":false,"footnotes":""},"class_list":["post-53","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/gothictailor.com\/index.php\/wp-json\/wp\/v2\/pages\/53","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/gothictailor.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/gothictailor.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/gothictailor.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/gothictailor.com\/index.php\/wp-json\/wp\/v2\/comments?post=53"}],"version-history":[{"count":3,"href":"https:\/\/gothictailor.com\/index.php\/wp-json\/wp\/v2\/pages\/53\/revisions"}],"predecessor-version":[{"id":812,"href":"https:\/\/gothictailor.com\/index.php\/wp-json\/wp\/v2\/pages\/53\/revisions\/812"}],"wp:attachment":[{"href":"https:\/\/gothictailor.com\/index.php\/wp-json\/wp\/v2\/media?parent=53"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}