Return & Refund Policy

At Gothic Tailor, we want you to feel confident in every purchase. If something isn’t right, we’re here to help — with a clear and fair return process.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition

  • All original tags and packaging must be intact

  • Proof of purchase (order confirmation or receipt) is required

Items that show signs of wear, damage, or alteration will not be accepted.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Accessories (e.g., jewelry, intimate items)

  • Custom or made-to-order pieces

  • Final sale or discounted items (if marked as non-returnable)

How to Request a Return

To start a return:

  1. Contact us at:  GothicTailor@gmail.com

  2. Include your order number and reason for return

  3. Our team will guide you through the next steps

Returns sent without prior approval may not be accepted.

Refunds

Once we receive and inspect your return:

  • You’ll be notified of the approval or rejection

  • If approved, your refund will be processed to your original payment method

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping Costs

  • Original shipping charges are non-refundable

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.

Please include:

  • Clear photos of the item

  • Your order number

We will resolve the issue as quickly as possible, either by replacement or refund.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or style:

  • Return the original item (if eligible)

  • Place a new order separately

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your payment provider

  3. Then reach out to us if the issue persists

Contact Us

If you have any questions about returns or refunds, feel free to contact us:

Email: GothicTailor@gmail.com